Privacy Policy

1. Introduction

IMANEA Conciergerie is committed to protecting our clients' privacy. This privacy policy explains how we collect, use and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Data collected

We collect the following data as part of our services:

• Identification data: first name, last name
• Contact details: email, phone number
• Booking data: pickup and destination addresses, dates and times, service preferences, flight number
• Payment data: processed securely via Stripe (we do not store your bank details)

3. Processing purposes

Your data is used to:

• Perform the ordered services
• Manage your bookings and contact you about them
• Process payments securely
• Respond to your requests and complaints
• Improve our services
• Comply with our legal obligations

4. Legal basis for processing

The processing of your data is based on:

• Contract performance: to provide our services
• Legitimate interest: to improve our services
• Legal obligations: to comply with regulations

5. Data sharing

Your data may be shared with:

• Our partner chauffeurs: only the information necessary to perform the service
• Stripe: for secure payment processing
• Resend: for sending confirmation emails

We never sell your personal data to third parties.

6. Data retention

Your data is retained for the time necessary to perform the service and meet legal obligations:

• Booking data: 3 years after the service
• Billing data: 10 years (accounting obligations)
• Contact data: until you request deletion

7. Your rights

Under GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right of rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to portability: receive your data in a structured format
• Right to object: object to certain processing
• Right to restriction: limit the processing of your data

To exercise these rights, contact us at:
contact@imanea-concierge.com

8. Data security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, modification, disclosure or destruction. Payments are secured via Stripe, PCI-DSS certified.

9. Cookies

Our site uses technical cookies necessary for the proper functioning of the site. These cookies do not collect personal data for advertising purposes.

10. Contact and complaints

For any questions regarding this policy or your personal data, contact us at: contact@imanea-concierge.com

You also have the right to lodge a complaint with the CNIL (French Data Protection Authority): www.cnil.fr